FAQ
Frequently asked questions
about our services and products
Still have questions?
We’ve compiled responses to some of the most common queries we receive about our services, products, and business practices. If you don’t find the answer you’re looking for, don’t hesitate to reach out to us. At TWS, we’re always here to assist you.
Product Selection
Find answers to common questions about our product offerings, including information on our range of uniforms and gear, as well as advice on choosing the best options for your organization.
What range of products does TWS offer?
TWS offers a broad range of products tailored to meet the needs of public safety organizations and industrial professionals. This includes safety shoes, uniforms and equipment, protective clothing and gear, custom badges and patches, and formal wear rentals.
How does TWS ensure the quality of its products?
TWS partners with leading manufacturers to provide top-quality products. All our items undergo rigorous quality control checks to ensure they meet our high standards and the demanding needs of our clients.
Can TWS provide products for specific public safety departments?
Absolutely, TWS has a wide range of products specifically tailored to meet the requirements of various public safety departments including police, fire, EMS, and more.
Does TWS offer custom-designed uniforms and gear?
Yes, TWS can provide custom-designed uniforms, badges, patches, and gear to suit the unique needs and branding of your organization.
What range of products does TWS offer?
TWS offers a broad range of products tailored to meet the needs of public safety organizations and industrial professionals. This includes safety shoes, uniforms and equipment, protective clothing and gear, custom badges and patches, and formal wear rentals.
How does TWS ensure the quality of its products?
TWS partners with leading manufacturers to provide top-quality products. All our items undergo rigorous quality control checks to ensure they meet our high standards and the demanding needs of our clients.
Can TWS provide products for specific public safety departments?
Absolutely, TWS has a wide range of products specifically tailored to meet the requirements of various public safety departments including police, fire, EMS, and more.
Does TWS offer custom-designed uniforms and gear?
Yes, TWS can provide custom-designed uniforms, badges, patches, and gear to suit the unique needs and branding of your organization.
Personalized Service
Learn more about our personalized approach to procurement and our commitment to traveling the extra mile to provide hands-on support for our clients.
What does TWS's personalized service involve?
At TWS, we serve as consultants, not just suppliers. We work closely with procurement officers to understand their specific needs, offering personalized product recommendations and assisting in the purchasing process.
Our representatives are ready to provide consultations in person or by video conferencing.
Does TWS offer onsite consultations?
Yes, we believe in going the extra mile for our clients. Our representatives are willing to travel up to 90 minutes from Marietta to client locations for consultations, offering them the opportunity to see and touch the products before making a decision.
How can TWS help if we're unsure of the exact products we need?
Our consultants are experienced in identifying and suggesting products that best fit your organization’s needs. We can provide advice and guidance to help you make the most appropriate and beneficial decisions.
What is the geographic range of TWS’s personalized service?
While TWS is based in Marietta, Ohio, we serve clients far and wide. Our representatives are willing to travel up to 60-90 minutes for in-person consultations.
What does TWS's personalized service involve?
At TWS, we serve as consultants, not just suppliers. We work closely with procurement officers to understand their specific needs, offering personalized product recommendations and assisting in the purchasing process.
Our representatives are ready to provide consultations in person or by video conferencing.
Does TWS offer onsite consultations?
Yes, we believe in going the extra mile for our clients. Our representatives are willing to travel up to 90 minutes from Marietta to client locations for consultations, offering them the opportunity to see and touch the products before making a decision.
How can TWS help if we're unsure of the exact products we need?
Our consultants are experienced in identifying and suggesting products that best fit your organization’s needs. We can provide advice and guidance to help you make the most appropriate and beneficial decisions.
What is the geographic range of TWS’s personalized service?
While TWS is based in Marietta, Ohio, we serve clients far and wide. Our representatives are willing to travel up to 60-90 minutes for in-person consultations.
Ordering and Delivery
Get detailed information on our ordering and delivery processes, ensuring a smooth and efficient procurement experience for your organization.
How does the ordering process work with TWS?
After a consultation, we provide a tailored proposal to suit your needs. Once the proposal is accepted, we process the order and arrange for delivery. We work to ensure this process is as smooth and efficient as possible.
What are TWS's delivery options?
TWS offers flexible delivery options to suit the needs of our clients. We can arrange for delivery to your location, or products can be picked up at our Marietta, Ohio store.
We use UPS Ground as our primary delivery service. UPS Ground does not deliver to P.O. Boxes and requires a street address. In support of our men and women in the armed forces, we do proudly ship to APO and FPO addresses.
TWS does not ship outside of the continental United States.
What are the payment options for orders?
TWS accepts various payment methods including major credit cards, bank transfers, and purchase orders. Our team will work with you to facilitate a payment process that suits your organization’s procedures.
Can TWS handle large, bulk orders?
Yes, TWS is fully equipped to handle orders of all sizes, including large, bulk orders. Our team will ensure your order is processed efficiently and delivered in a timely manner.
How does the ordering process work with TWS?
After a consultation, we provide a tailored proposal to suit your needs. Once the proposal is accepted, we process the order and arrange for delivery. We work to ensure this process is as smooth and efficient as possible.
What are TWS's delivery options?
TWS offers flexible delivery options to suit the needs of our clients. We can arrange for delivery to your location, or products can be picked up at our Marietta, Ohio store.
We use UPS Ground as our primary delivery service. UPS Ground does not deliver to P.O. Boxes and requires a street address. In support of our men and women in the armed forces, we do proudly ship to APO and FPO addresses.
TWS does not ship outside of the continental United States.
What are the payment options for orders?
TWS accepts various payment methods including major credit cards, bank transfers, and purchase orders. Our team will work with you to facilitate a payment process that suits your organization’s procedures.
Can TWS handle large, bulk orders?
Yes, TWS is fully equipped to handle orders of all sizes, including large, bulk orders. Our team will ensure your order is processed efficiently and delivered in a timely manner.
After-Sales Support
Discover how TWS continues to support your organization even after the sale, with guidance on product care, maintenance, and replacement.
What after-sales support does TWS offer?
TWS provides comprehensive after-sales support, including guidance on product care, maintenance, and replacement. Our team is always ready to answer any questions or address any concerns you may have after your purchase.
What if a product needs to be returned or replaced?
TWS has a fair and straightforward return and replacement policy. If a product doesn’t meet your expectations or needs to be replaced due to a manufacturing defect, our team will work with you to resolve the issue promptly.
Is there a warranty on TWS products?
Most of our products come with a manufacturer’s warranty. The terms and duration of the warranty can vary depending on the specific product and manufacturer. Our team can provide detailed information once a product selection is made.
How can I get in touch with TWS for after-sales support?
You can contact TWS for after-sales support through multiple channels including phone, our contact form, or by visiting our store in Marietta, Ohio. Our dedicated team is always ready to assist you with your queries and concerns.
What after-sales support does TWS offer?
TWS provides comprehensive after-sales support, including guidance on product care, maintenance, and replacement. Our team is always ready to answer any questions or address any concerns you may have after your purchase.
What if a product needs to be returned or replaced?
TWS has a fair and straightforward return and replacement policy. If a product doesn’t meet your expectations or needs to be replaced due to a manufacturing defect, our team will work with you to resolve the issue promptly.
Is there a warranty on TWS products?
Most of our products come with a manufacturer’s warranty. The terms and duration of the warranty can vary depending on the specific product and manufacturer. Our team can provide detailed information once a product selection is made.
How can I get in touch with TWS for after-sales support?
You can contact TWS for after-sales support through multiple channels including phone, our contact form, or by visiting our store in Marietta, Ohio. Our dedicated team is always ready to assist you with your queries and concerns.
Get Started with Us Today
Ready to simplify your organization's procurement process? Fill out the form below to connect with our team and discover how TWS can become your trusted partner for uniforms and certified gear.
Address
113 Putnam St, Marietta, OH 45750
Phone
(740) 373-5648
Hours
Sat: 10:00am-2:00pm